{"id":410,"date":"2026-09-28T17:02:44","date_gmt":"2026-09-28T17:02:44","guid":{"rendered":"https:\/\/alambiqueybarril.es\/?page_id=410"},"modified":"2026-09-28T17:07:49","modified_gmt":"2026-09-28T17:07:49","slug":"preguntas-frecuentes","status":"publish","type":"page","link":"https:\/\/alambiqueybarril.es\/en\/preguntas-frecuentes\/","title":{"rendered":"Frequently asked questions"},"content":{"rendered":"<p>Everything people usually ask us before buying or booking a tasting. If your question is not here, write to us on WhatsApp or through the contact page.<\/p>\n<div class=\"ab-faq\"><details class=\"ab-faq-item\"><summary>Where can I find the shop, and when is it open?<\/summary><div class=\"ab-faq-a\"><p>Alambique &amp; Barril is at Calle Jardines 3, 11300 La L\u00ednea de la Concepci\u00f3n, C\u00e1diz. Winter weekday hours are 10:00\u201314:00 and 17:30\u201320:30; summer weekday hours are 10:00\u201314:00 and 18:00\u201321:00. On Saturdays the shop opens from 10:00 to 14:00.<\/p><\/div><\/details><details class=\"ab-faq-item\"><summary>Who is allowed to buy alcohol from the shop?<\/summary><div class=\"ab-faq-a\"><p>Sales are for people aged 18 or over. When ordering, you confirm that you are of legal age. The shop may ask for proof of age when your order is delivered or collected.<\/p><\/div><\/details><details class=\"ab-faq-item\"><summary>Is in-store collection available?<\/summary><div class=\"ab-faq-a\"><p>Yes. You can collect an online order free of charge from the shop at Calle Jardines 3 in La L\u00ednea de la Concepci\u00f3n.<\/p><\/div><\/details><details class=\"ab-faq-item\"><summary>What are the local delivery charges?<\/summary><div class=\"ab-faq-a\"><p>Local delivery is available from a \u20ac35 order. It costs \u20ac2.95 within La L\u00ednea and \u20ac4.50 elsewhere in Campo de Gibraltar, and becomes free from \u20ac85. Delivery times are estimates and can vary with location and availability.<\/p><\/div><\/details><details class=\"ab-faq-item\"><summary>Can you send wine elsewhere in mainland Spain?<\/summary><div class=\"ab-faq-a\"><p>Yes. Mainland orders are sent by Correos, with a \u20ac35 minimum order. The basket calculates the charge from the number of bottles before payment. Mainland delivery is free from \u20ac100. Contact the shop about large orders or destinations outside the stated areas.<\/p><\/div><\/details><details class=\"ab-faq-item\"><summary>Do you deliver to Gibraltar?<\/summary><div class=\"ab-faq-a\"><p>No. We ship across mainland Spain and hand-deliver in La L\u00ednea and the Campo de Gibraltar, but we do not cross into Gibraltar. If you live in Gibraltar you can collect your order at the shop (Calle Jardines 3, La L\u00ednea) or have it delivered to an address in La L\u00ednea.<\/p><\/div><\/details><details class=\"ab-faq-item\"><summary>What payment method does the website accept?<\/summary><div class=\"ab-faq-a\"><p>At the moment online orders are paid cash on delivery, when you receive or collect them. Card payment through a secure bank gateway is being activated; the shop never stores card details. Listed prices are in euros and include VAT, and any delivery charge is shown before checkout is completed.<\/p><\/div><\/details><details class=\"ab-faq-item\"><summary>What is the returns window?<\/summary><div class=\"ab-faq-a\"><p>You have 14 calendar days after receiving an order to withdraw. Tell the shop which order you are returning and send items back unopened and in good condition. Return postage is yours unless the item is faulty or incorrect. Refunds use the original payment method.<\/p><\/div><\/details><details class=\"ab-faq-item\"><summary>How are damaged or incorrect deliveries handled?<\/summary><div class=\"ab-faq-a\"><p>Contact the shop as soon as you notice a broken, damaged or incorrect product. It will arrange either a replacement or a refund at no cost to you.<\/p><\/div><\/details><details class=\"ab-faq-item\"><summary>Do you offer gift boxes or a personalised message?<\/summary><div class=\"ab-faq-a\"><p>Yes. We offer an engraved wooden box with our logo: 2 bottles \u20ac12, 3 bottles \u20ac14.50, 6 bottles \u20ac17. For deliveries in the Campo de Gibraltar there is also a cardboard gift box for 2 bottles (+\u20ac3.50) or 3 bottles (+\u20ac4). For Correos shipments we only use the wooden box, which protects the bottles better. Cards in an envelope for your own gift message are on their way; ask at the shop. Say so in the order notes and we confirm the cost before packing.<\/p><\/div><\/details><details class=\"ab-faq-item\"><summary>What should I expect at a wine tasting?<\/summary><div class=\"ab-faq-a\"><p>Scheduled tastings start at \u20ac25 per person and include nibbles. They run with at least 6 and no more than 12 guests. Private tastings are also available for groups of 6\u201312; contact the shop to discuss the date, wines and theme.<\/p><\/div><\/details><details class=\"ab-faq-item\"><summary>What is the tasting cancellation policy?<\/summary><div class=\"ab-faq-a\"><p>Cancel at least 72 hours ahead for a full refund. Later cancellations are non-refundable, but you may make one move to another available date or use the amount as shop credit. If the shop postpones or cancels because minimum attendance is not reached, it offers a full refund or another date.<\/p><\/div><\/details><details class=\"ab-faq-item\"><summary>Do the tasting nibbles contain allergens?<\/summary><div class=\"ab-faq-a\"><p>The nibbles served with our tastings may contain gluten, dairy and nuts. If you are coeliac, vegan or have an allergy, tell us when you book (or a few days ahead) and we will adapt them.<\/p><\/div><\/details><\/div>","protected":false},"excerpt":{"rendered":"<p>Everything people usually ask us before buying or booking a tasting. If your question is not here, write to us on WhatsApp or through the contact page.<\/p>","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-410","page","type-page","status-publish"],"_links":{"self":[{"href":"https:\/\/alambiqueybarril.es\/en\/wp-json\/wp\/v2\/pages\/410","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/alambiqueybarril.es\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/alambiqueybarril.es\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/alambiqueybarril.es\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/alambiqueybarril.es\/en\/wp-json\/wp\/v2\/comments?post=410"}],"version-history":[{"count":1,"href":"https:\/\/alambiqueybarril.es\/en\/wp-json\/wp\/v2\/pages\/410\/revisions"}],"predecessor-version":[{"id":411,"href":"https:\/\/alambiqueybarril.es\/en\/wp-json\/wp\/v2\/pages\/410\/revisions\/411"}],"wp:attachment":[{"href":"https:\/\/alambiqueybarril.es\/en\/wp-json\/wp\/v2\/media?parent=410"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}